Shipping policy

Shipping Policy

Shipping Times
Once your order has been placed, it will be processed and shipped within 1–3 business days. 

After your order has been shipped, delivery will typically take 7–12 business days, depending on your location and local postal service efficiency.

You will receive a tracking number by email as soon as your package is on its way, allowing you to follow your order at every step.

Order Confirmation & Tracking

Order Confirmation: After placing your order, you’ll automatically receive an order confirmation email.

Tracking Your Order: Once your order ships, a shipping confirmation email with a tracking number will be sent to you so you can easily monitor your delivery progress.

Shipping Costs

Shipping fees (if applicable) are calculated at checkout and clearly displayed before you complete your purchase.

Delays & Responsibility

While we strive to ensure fast and reliable delivery, shipping times may vary due to external factors such as:
* Carrier delays
* Customs inspections
* Weather conditions
* High seasonal demand (holidays, Black Friday, etc.)

Please note that once your order has been handed over to the shipping carrier, WaxCure cannot be held responsible for unexpected delivery delays. If your package is taking longer than expected, we highly recommend contacting the shipping carrier directly using the tracking information provided.

Packaging Policy & Customs

At WaxCure, we ship every order with its original retail packaging included.

However, depending on your destination country, customs authorities may occasionally open or remove outer cardboard boxes during standard security inspections to save space or clear items faster. 

Please note that this is a customs authority decision entirely outside of our control. WaxCure cannot be held responsible if the outer box is altered by customs agents. We guarantee that your core product and its components will always arrive safely and fully functional.

Lost or Stolen Packages

WaxCure is not responsible for lost or stolen packages once the tracking information officially confirms that the order has been delivered to the shipping address provided at checkout.

If your tracking status shows "Delivered" but you have not received your package, please contact your local shipping carrier directly to file a claim. Our support team is always available to provide you with any necessary details to assist you in this process.

Questions?
If you have any questions about your order or shipping status, feel free to reach out to our dedicated support team at:  
👉 support@swenley.store